CityLink Resident App
A single resident facing app designed to enhance the living experience of the users. The platform allows for Smart controls for the Suite and provide a broad set of features for accessing the Building Amenities.
A single resident facing app designed to enhance the living experience of the users. The platform allows for Smart controls for the Suite and provide a broad set of features for accessing the Building Amenities.
The development of the resident mobile app was a crucial step in ensuring a seamless connection between residents, property management, and smart building functionalities. As an 0-1 product, the app was built from the ground up, requiring careful alignment with the business requirements of the PMS (Property Management System) to create a fully integrated ecosystem.
At the outset, core requirements were defined based on essential resident interactions, such as:
These initial requirements provided a structured roadmap for the MVP (Minimum Viable Product), ensuring that the app’s functionality met both resident needs and property management expectations.
The mobile app is an integral component of the Smart Living Ecosystem, bridging the gap between residents and property management by providing a unified, intuitive platform that enhances daily interactions and operational efficiency.
To identify the features that matter most to users and shape the ideal experience, we gathered direct feedback from users of our legacy app. The CityLink App is being designed as a modern successor to the outdated and inflexible Vertilinc app. Our focus is on preserving the most valuable functionalities while removing those that no longer add meaningful value, creating a more intuitive, engaging, and user-centric experience.
To gain a deeper understanding of industry trends, emerging technologies, and market demands, we conducted research to identify where the market is headed. This insight allows us to stay ahead of the competition, anticipate user needs, and align our product development with the evolving landscape of smart building solutions.
2 Main Competitors
Given that the CityLink App is a multi-faceted platform integrating various IoT devices, each with its own unique interactions, ensuring a seamless user flow was a top priority. Our focus was on creating an intuitive navigation experience, preventing users from feeling lost as they move through the app. To achieve this, we designed a consistent structure that feels familiar across screens, providing clear contextual cues so users always know where they are within the app while interacting with different IoT-enabled features.
In the early design concepts, we focused on creating a highly modular framework. Given that each project would have unique feature sets—particularly with third-party hardware integrations chosen by property developers—the design needed to be adaptable. Alongside this modularity, we aimed to establish a sleek, modern aesthetic that aligns with the app’s core value proposition of ‘Smart Connectivity’ and ‘Smart Building’ innovation
The mobile app is designed to serve two distinct user groups: residents who live in the building and non-residents, such as visitors, guests, or individuals in the vicinity looking to engage with the community features of the app. While the user experience for both groups may overlap, residents have access to a more comprehensive set of features beyond location-based content like nearby shops and events. Once logged in as a resident, they can interact with suite-specific functionalities, building services, and amenity bookings, enhancing their daily living experience.
After launching the first version of the application, we gained valuable insights into user behavior, usability challenges, and feature gaps. These learnings have guided the development of Version 2, where our focus is on refining user flows, enhancing the overall experience, and integrating features that were beyond the initial scope.
The project is now in its second phase, and we are committed to continuous improvement and iterative enhancements. Our current priority is revisiting the product roadmap, carefully aligning it with user feedback to prioritize the most impactful features.
As the first version enters Beta testing, we will conduct user testing to validate key improvements and ensure the platform truly delivers on the Smart Living experience. By refining usability and optimizing interactions, we aim to create a seamless, intuitive, and engaging mobile application that enhances how users interact with their living spaces.
